SHOP POLICIES  

All merchandise is custom made by hand. Since everything is handmade all designs are not exactly the same but the basic theme of each item remains true.  Many times background papers or embellishments may change slightly, this makes each item unique and special. 

1:ORDERS

GENERAL INFORMATION:

Greeting cards have 2 sizes available, either 4"x6" or 5" x7" and come with an envelope in a protected see through bag to protect the item when in transit or on display in a retail store. Can be mailed by the USPS.

Gift cards are 2 1/2" x 3 1/2" and also come packaged as the greeting cards. These cannot go through the USPS.

The boxed note cards are 3 1/2 "x 5" and have 6 cards with envelopes. Depending on the design there may be 1, 2, 3 or 4 variations to the design which is shown on the back of the box. Can be mailed by the USPS.

RETAIL CUSTOMERS: No minimum requirements for purchase.

WHOLESALE CUSTOMERS: $50.00 minimum order and 4 pieces per style minimum.

2:SHIPPING AND RETURNS

Shipping is within a few days. Any claims for damaged goods must be reported to Keep In Touch via phone 805-637-3025, fax 888-637-3025, email vickil@keepintouchgreetings.com or using the contact tab on the website within 5 working days of the receipt of the order.  Unauthorized returns will not be accepted.  All authorized returns are subject to a 25% restocking charge plus shipping charges. No cancellations on special orders and special orders require a 50% deposit.

3:GIFTING

We would be happy to ship as a gift with a card inserted to let the giftee know who has gifted them.  All we would need to know is the ship to information and sentiments you would wish to have on the gift card.

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